Returns & Exchanges
At Thats So Fetch, we want you to love your look, which is why we offer easy returns for store credit within 30 days of delivery. Please ensure all items are in their original condition with tags attached to be eligible for a return.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely pack your garments in their original packaging, ensuring all original tags and hygiene seals are fully intact.
Post Your Package
Generate your prepaid shipping label through the portal, attach it to your parcel, and drop it off at your nearest authorized postal location.
Receive Your Store Credit
Once our warehouse team inspects and approves your return, your store credit will be emailed to you as a digital gift card within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing